Help/Inquiries
- 入会について
- 会費のお支払いについて
- ログインについて
- 登録情報の変更について
- スマートフォンの機種変更について
- 継続について
- 退会について
- 各種メールについて
- 発送物について
- サイトの利用・コンテンツについて
- その他
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Q.
Please tell me how to join.
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Q.
Can I join using something other than a smartphone?
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Q.
Can I view the site content without paying the membership fee?
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Q.
Can I register as a member using a name other than my real name?
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Q.
Can one person register more than one?
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Q.
Can I join even if I live overseas (outside Japan)?
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Q.
Are there any email addresses that cannot be used for registration?
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Q.
Please tell me about the membership expiry date.
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Q.
Please tell me which payment methods are supported.
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Q.
Please tell me which credit cards are available.
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Q.
Can I use debit cards, prepaid cards, and bundle cards?
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Q.
Can I change my payment method?
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Q.
If I pay by credit card, what will be written on my statement?
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Q.
パスワードを忘れてしまいました。
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Q.
決済は完了しているのにログインができません。
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Q.
Plus member ID(旧:EMTG ID)とはなんですか？
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Q.
Plus member ID(旧:EMTG ID)はどこで確認できますか？
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Q.
Plus member ID(旧:EMTG ID)を削除したいです。
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Q.
I registered my date of birth and gender incorrectly.
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Q.
What should I do if my last name has changed?
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Q.
Can I change the registered name?
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Q.
What should I do if my address or phone number changes?
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Q.
Please tell me how to continue the procedure.
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Q.
Even though I had no recollection of completing the procedure, it was automatically continued.
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Q.
My membership has expired. Can I continue the process now?
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Q.
Please let me know how I can check if my credit card is automatically renewed.
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Q.
Please tell me how to stop automatic renewal of my credit card.
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Q.
How can I change automatic continuation from "no" to "on"?
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Q.
I have it renewed automatically, when will the expiration date be updated?
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Q.
One month before my membership expired, I received an email from my credit card company informing me that my membership fee would be withdrawn.
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Q.
I am not receiving emails from the fan club.
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Q.
I did not receive a reply email containing the URL for new member registration.
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Q.
Where can I subscribe to the members-only email newsletter?
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Q.
I would like to stop receiving email newsletters.
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Q.
Can I change the email newsletter recipient?
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Q.
サイト内のコンテンツやCDのジャケット写真、アーティスト画像、音源を使用してもいいですか？
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Q.
推奨環境を教えてください。
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Q.
【iPhone】MOVIE（動画）が見られません。
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Q.
【Android】MOVIE（動画）が見られません。
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Q.
突然有料コンテンツページが見れなくなりました。